Shipping
All of the pieces are handmade to order, please allow up to 3 weeks for delivery.
If you would like it sooner please get in touch and we will do our very best to get it out quicker. ​Or, please check out our stocklists as the piece may be readily avaliable there. Once your order is ready we'll send you a confirmation e-mail.
​
UK - Standard delivery £3.99 shipping fee, includes signed for and insurance. Please allow 3-5 working days once piece is made.
​
UK - Special delivery £6.99 (guaranteed next working day by 1pm).
​
​
All orders are shipped through Royal Mail, tracked and signed for. Unfortunately at present we are only
able to ship within the UK. We hope to be able to ship outside of the UK in the future.
​
Complimentary gift wrap with every order.
Returns and Exchange Policy
If you are unhappy with your purchase, we are happy to exchange or refund items within 14 days of delivery. We regrettably do not accept returns on earrings due to hygiene reasons.
To complete your return, we require a receipt or proof of purchase.
​
Please note as we are a small business we do not cover the cost of returns.
Pieces must be returned in their original packaging. If you are shipping an item over £50, please consider using a trackable shipping service and purchase shipping insurance. We can not guarantee that we will receive your returned item.
​
We are not responsible for any lost packages during the return process. Please send an e-mail to info@hannahfaye.jewellery.com prior to any exchange or if you have any questions.
​
Please allow 30 days for a refund to be processed after we have received your return parcel.
​
Additional non-returnable items: Gift cards