Privacy Policy
PERSONAL INFORMATION WE COLLECT
At Hannah Faye Jewellery we are committed to protecting and respecting your privacy. We collect your personal data when you place an order and sign up for our marketing communications, or browse our website.
The data we collect includes details you provide to us, such as your given name and surname and your shipping and billing addresses. We also collect data regarding your shopping habits and the pages and products you have viewed from your use of the website. We use this data to:
Take your orders, process your payments and deliver the items you have purchased; Provide any additional services you have requested, such as our marketing communications;
Give you access to services reserved for registered users.
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Under the EU’s General Data Protection Regulation (the “GDPR”), we must have a valid legal basis to process your data. In most instances, we will process your data because we have a contract with you e.g. to deliver your purchases. We will also use your personal data to send you sales and marketing communications that we believe may be of interest to you if we have your explicit consent for this activity, or if you are an existing customer where we have a legitimate interest in communicating with you. You can opt out of sales and marketing communications from us at any time.
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HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
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We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
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YOUR RIGHTS
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Under the GDPR, you have the right to:
Know what personal data of yours we are processing, where that data came from and how we are using that data;Ask us to update, correct or supplement the data we hold about you; Withdraw consent for processing for a specified purpose; Ask us to delete or erase your data from our systems; Limit or oppose our processing of your data; Ask us to supply the personal data we hold about you in an easy readable electronic format, or transfer that data direct to a third party nominated by you.
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DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information. We will not sell or distribute your personal information to third parties unless we have your permission or are required by law to do so. In exceptional circumstances Hannah Faye Jewellery may be required to disclose personal information, such as when there are grounds to believe that the disclosure is necessary to prevent a threat to life or health, or for law enforcement purposes. If you believe that any information we are holding on you is incorrect or incomplete, please email us at info@hannahfaye.jewellery.com and we will promptly correct any information found to be incorrect.
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COOKIES
Hannah Faye Jewellery and our third-party providers set and use cookies and similar technologies to store and manage user preferences, deliver targeted advertising, enable content, and gather analytic and usage data, for example. The use of cookies and other tracking technologies is standard across websites and apps through which information is collected about your online activities across applications, websites, or other services. More information about how we use cookies and similar technologies and how you can control and manage them is below.
A cookie is a small text file that is placed on a computer or other device and is used to identify the user or device and to collect information. Cookies are typically assigned to one of four categories, depending on their function and intended purpose: absolutely necessary cookies, performance cookies, functional cookies, and cookies for marketing purposes.
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MANAGING COOKIES
You can manage website cookies in your browser settings, and you always have the choice to change these settings by accepting, rejecting, or deleting cookies. If you choose to change your settings, you may find that certain functions and features will not work as intended on the Services. All browser settings are slightly different, so to manage cookies, you should refer to the relevant settings within your browser.
We understand that you may want to know more about cookies. Here are some useful resources that provide detailed information about types of cookies, how they are used, and how you can manage your cookie preferences: www.aboutcookies.org or www.allaboutcookies.org.
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CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
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CONTACT US
If you would like to access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information, please contact us at info@hannahfaye.jewellery.com.